Enhanced Service Coordination for Low or No Purchase of Service (POS)

Enhanced Service Coordination (ESC)

• Specially trained service coordinators (SCs) have a reduced ESC caseload of 1:40.
• Reduced caseloads will allow SCs to increase their contact with individuals/families in ESC.
• ESC provides increased coordination and focuses to improve access to regional center services. This could include services like in-home/out of home respite and adult day programs.
• SCs provide guidance to help individuals/families navigate California’s developmental disabilities services system, including generic services and supports through public agencies and organizations. This could include services like CalFresh, a child’s Individualized Education Plans (IEP), Medi-Cal and Medicare.
• The Department of Developmental Services will send questionnaires to gather feedback from individuals/families in ESC.
• ESC is optional. Individuals/families can choose to exit ESC at any time.
  

Guidelines

• Enhanced Service Coordination Updates – March 29, 2023
• Update of Enhanced Service Coordination – March 13, 2023
  • Enclosure
• Guidelines for Enhanced Service Coordination – April 26, 2022

Resources – Available in Multiple Languages

Fact Sheets

English | Español (Spanish) | العربية (Arabic) |Արեւմտահայերէն (Armenian Western) | فارسی (Farsi) | Lus Hmoob (Hmong) | Khmer (Cambodian) | 한글 (Korean) | Laotian |  Русский (Russian) | 简体中文 (Simplified Chinese) | Tagalog | 繁體中文 (Traditional Chinese) |  Tiếng Việt (Vietnamese)

Frequently Asked Questions (FAQs)

English | Español (Spanish) | العربية (Arabic) |Արեւմտահայերէն (Armenian Western) | فارسی (Farsi) | Lus Hmoob (Hmong) | Khmer (Cambodian) | 한글 (Korean) | Laotian |  Русский (Russian) | 简体中文 (Simplified Chinese) | Tagalog | 繁體中文 (Traditional Chinese) |  Tiếng Việt (Vietnamese)